Exchange & Return
Right of withdrawal
When purchasing products, you have the option of revoking the purchase agreement within 30 days without giving any reason. This cooling-off period starts with the sale of goods on the day after receipt of the product by you or a representative designated by you and made known to us. The right of withdrawal can be exercised by filling in the form yourself or by issuing a declaration (by e-mail or in writing) and returning the products. In order to meet the withdrawal period, it is sufficient that the revocation statement or the products have been sent on time.
The declaration and the return shipment can be sent to:
Roadside Repair Shop
T.A.V. Customer Service
vd Bergsweg 36
From the right of withdrawal are excluded products that:
– have been brought in line with the buyer’s specifications
– clearly personal in nature
-by their nature can not be returned
– can quickly spoil or age
Furthermore, no right of withdrawal applies to audio and video recordings (DVDs and CDs) of which the buyer has broken the seal, and magazines.
We request that you do not return any products that have been worn, used or damaged, or products whose original packaging has been damaged. Information cards and / or labels must be attached to the product as delivered.
If you use the right of withdrawal, you bear the direct costs for the return of the products. Please return the products in the original shipping packaging or similar, sturdy packaging, and not in a sealed product package! To save shipping costs you can also return your order to our shop (open on Monday and Friday evening) at Energiestraat 23-05 in Nijverdal (Netherlands).
In the event of an appeal to the right of withdrawal, all relevant amounts transferred within 14 days after receipt of the cancellation statement or return will be reimbursed by us through the payment method you use.
Do you want to exchange your product for a different product? Please send an email to firstname.lastname@example.org with the message that your order will be returned and which product you want in return. Please state your order number. In anticipation of the return package, we will already prepare the replacement product for you. You have to pay the shipping costs yourself for returning the product. The shipping costs for sending the exchange product are for our account. Only when we have received your return will we send the replacement product to you.
Received wrong article
Did you accidentally not receive the item you ordered? If so, please contact our Customer Service via email@example.com, and we will do our best to resolve this as soon as possible. If you have received something other than ordered or if it concerns a manufacturing defect, the extra shipping costs will fall under our service and we will reimburse this. Give us your account number and we will refund the amount for returning your order within two weeks. The costs for sending the correct item are then also at our expense.
We are always looking for fresh, new brands and do everything we can to find them out on high quality. However, it can sometimes happen that a product has a manufacturing error or, despite our careful inspection, does not meet the quality requirement. Is the product you received qualitatively not what you are used to by us, broken or incomplete? Please contact us via firstname.lastname@example.org or via telephone number +31 (0) 639626360, then we will do our best to find a good solution as soon as possible. Submitting a picture of the problem via e-mail in advance helps us to better assess the problem. As soon as the product has returned, we will assess it and take further steps. Most brands we sell have good warranty conditions. We will also inform you further.
If something is wrong with your order, you can always send an email to email@example.com. You can also call the customer service during working days on telephone number: +31 (0) 639626360 (we will not pick up the telephone, then we will call the voicemail, and we will call you back asap). We strive to provide you with the best possible service. Of course you can always go to the physical shop (open on Monday and Friday evening). Please take your product and order confirmation with you, then we can take immediate action.
The golden rule that we use in both the store and in the webshop is:
The customer is king and we try to provide the best possible service.